• We would appreciate your cooperation in vacating your room before midday on your day of departure. When you leave, please remember to settle your bill and hand in the key to your room.
• Please keep any valuables inside the safe in your room. The hotel will accept no responsability for any loss or theft.
• If you do not wish to receive any telephone calls, or if you wish to receive them at a particular time, please inform the reception accordingly.
• Please do not hang clothes or towels over the balcony railing.
• Towels and other soft furnishings from your room are not to be used outside.
• It is not permitted to take out food or drinks from the hotel dining rooms.
• To avoid accidents, please do not use any glass objects in the swimming pool area.
• Out of respect for others guests, please do not ´reserve´ the pool loungers with towels, clothes or others objects.
• Please keep the door locked when you are leaving your room.
• Any damage on the properties of the hotel is responsability of the client.
• The beach is federal property, the hotel will not be held responsible for personal belongings and / or items left unattended or accidents on the beach.

ARTICLE 1 – Every guestroom accepts and is subject to this Regulation which is considered to be a service contract.

ARTICLE 2 – Every guestroom must sign the register card and use the provide wristband.

ARTICLE 3 – Ocean Maya Royale is against children’s sexual tourism, any person detected practicing it will be immediately brought to the  Mexican Authorities.

ARTICLE 4 – Animals of any kind are forbidden.

ARTICLE 5 – The use of the Hotel fittings must be reasonable, avoiding
damaging of the furniture or lingerie, if damages occurred the corresponding amount of the repair will be charged to the guest. It is forbidden the use of towels or hotel´s belongings out of the property.

ARTICLE 6 – The Hotel is not responsible of lost valuables that are left out of the safe provided free of charge at the rooms.

ARTICLE 7 – The front desk must be advised of any external visitors, who must remain at the lobby for no longer than 10 minutes, otherwise they must pay for a day pass price. Guestrooms are not allowed to accommodate people in the room if not prior register at the front desk. They should never exceed the capacity of the room.

ARTICLE 8 – When guest behavior at the resort or dressing manners are not in accordance with the doctrines of decency, the management may demand the client to leave the facilities with no obligation of further explanations, with the purpose of protecting the rest of the customers.

ARTICLE 9 – Due to exclusiveness and high quality service at the Restaurants, guests must properly dress for dinning. Dress code must be respected. It is prohibited to take food out of the restaurants and snacks.

ARTICLE 10 – Any comment or complaint related to the services must be addressed by the Front Desk or Guest Service staff.

ARTICLE 11 – The check out time maximum at 12.00hrs, if guest remains longer than that time, half day of stay will be automatically charged. Room key and towel cards must be returned on the check out otherwise a charge will be applied.

ARTICLE 12 – Guests must return wristband when checking out.

ARTICLE 13 – The accommodation must be paid in advance, weekly or when checking out by credit card with previous authorization and only when is for less than 7 days stay. If accommodation is not timely paid and the amount corresponds to $6,000.00 MN or $400 USD the guest belongings will be retained by the Hotel as a payment guarantee, after 30 days it will be confiscated.

ARTICLE 14 – Personal paychecks are not accepted and the use of credit cards is restricted, they must cover the total amount of the debit and must be accepted by the administration of the Hotel as it is exposed by the front desk.

ARTICLE 15 – The use of electrical appliances is under the guest’s responsibility

ARTICLE 16 – The Hotel is not responsible of other stores, agencies or any outsourcing´s management.

ARTICLE 17 – The doors must remain closed and faucets must be off when guests leave the room. The Hotel is not responsible for events caused by the lack of attention to these recommendations.

ARTICLE 18 – It is forbidden to hang clothes at the balcony´s railing of the room.

ARTICLE 19 – Pools are only for Hotel´s guests. It is mandatory to wear swim suit. The pool´s regulations must be respected. It is not allowed to eat or drink in the pools.

ARTICLE 20 – It is prohibited to reserve the lounges by the pool or beach.

ARTICLE 21 – Nudity is not allowed. Topless allowed only by the beach.

ARTICLE 22 – Guests must respect the environmental policy of the resort. It is forbidden to feed the wild fauna.

ARTICLE 23 – The use of any electrical device is allowed at the Hotel premises.

ARTICLE 24 – Children under 18 are not allowed at the Hotel.

1. Planning is your key to safety in the unlikely event of a fire.
2. Read the escape plan posted in your room.
3. If there is any indication of a fire, immediately call our Front Desk Staff at extension “0”. Give your name, guestroom number and a brief description of the situation.
4. Determine an outdoor spot for everyone in your party to meet.
5. Feel the door with the palm of your hand. If the door or knob is warm, do not open it.
6. If the door is not warm, drop to your knees and slowly open the door, but be ready to close it quickly if smoke is present.
7. Do not use the elevator.
8. Do not stand upright, but crawl or keep low to the floor to avoid smoke and carbon monoxide.
9. When you reach the exit. Walk quickly but cautiously the stairs, holding on to the handrail as you do. If you encounter smoke, do not try to pass through it.
10. If you are unable to leave your guestroom, call our Front Desk Staff at extension “0”.
11. If there is fire outside the window, pull the drapes off of the wall and move everything that is flammable away from the window.
12. Do not jump from your guestroom under any circumstances. Continue to protect yourself from the fire and signal from your window for help.

• We would like to remind you to always keep your belongings in sight and before leaving your room make sure that your valuables are kept inside the safe, as the hotel will not be responsible in case of loss.
• At the time of your visit to the pool and beach area we kindly ask you not to leave your belongings, values or towels on the beach sun beds, as the hotel does not encourage reservations It is important to mention that the hotel is not responsible for any items or values left in public areas.
• We recommend you approach to Yookoso restaurant for safe your spot on the same night, depending of availability.

• Charge for a missed proximity bracelet: $1000.00 MXN
• Charge for a missed towel card:  $300.00 MXN

• Any person causing damage to or at the property will be held responsible and charges may apply and will be given a first warning. In case of relapse the hotel will be forced to send the person out of the premises.
• It is under the hotels discretion to stop serving alcohol to any guest at any moment.
• The hotel will retire both parties if physical aggression between two guests is taking place.
• It is prohibited to smoke in the room, in case of detecting this practice and extra charge of 200USD will be applied for purposes of sanitizing the room.
• We have to protect our fauna, for this reason it is forbidden to feed the animals within our facilities.